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Cummins Human Resources Intern Interview Question

"How did you communicate with a person who is hard to deal with?"
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Part of a Human Resources Intern Interview Review - one of 282 Cummins Interview Reviews

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The first thing I would do it state the reason for the conversation, being sure to neutralize the perceptive, removing any blame, state the facts in the situation and ask for their view of the issues. I would then outline the management goals and ask if there were any obstacles to achieving these goals and how could I help then overcome them.
- Grace Kahn on Jun 19, 2012 Flag Response

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