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Total Wine & More Holiday Support/Wine Merchandiser Interview Question

I interviewed in Charleston, SC and was asked:
"How did you handle a bad experience with a customer?"
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Part of a Holiday Support/Wine Merchandiser Interview Review - one of 44 Total Wine & More Interview Reviews

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Simple apology/manager visit...in the service industry, short of reaching into your own pocket to pay for a mistake, that's about as far as you can go without management's consent/empowerment.
- Interview Candidate on Nov 14, 2011 Flag Response

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