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PetSmart PetsHotel Guest Services Associate Interview Question

"How did you handle a difficult customer?"
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Part of a PetsHotel Guest Services Associate Interview Review - one of 326 PetSmart Interview Reviews

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I believe she wasn't impressed with the fact that assistance from a manager was in both of my examples. So maybe try to answer with a situation where a manager didn't have to step in, and it was resolved without further assistance.

- Interview Candidate on May 7, 2012

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