View All num of num See all Photos PetSmart This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.petsmart.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 1.3k Reviews 1.3k Salaries 406 Interviews 20k Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question PetsHotel Guest Services Associate Interview PetSmart How did you handle a difficult customer? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I believe she wasn't impressed with the fact that assistance from a manager was in both of my examples. So maybe try to answer with a situation where a manager didn't have to step in, and it was resolved without further assistance. Interview Candidate on May 7, 2012 Add Answers or Comments To comment on this, Sign In or Sign Up.