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T-Mobile Management Interview Question

I interviewed in Lagrange, GA and was asked:
"How do correct poor performance issues ?"
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Part of a Management Interview Review - one of 541 T-Mobile Interview Reviews

Answers & Comments

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Managing employee performance is a complex, multi-faceted process.

First, employees need to have clearly defined, achievable performance objectives.

Second, they should know on a daily basis how well they are performing against their objectives, as well as any areas of weakness. Poor performance should never be a surprise to anyone.

 Third, employees need to have the processes, tools, and training to achieve expected results.

Managers, of course, also need to consider possible outside influences. Family issues such divorce, death of a family member, or sickness can clearly impact their state of mind and, consequently, work performance. In these instances, many companies have EAP programs that can assist, or employees might be encouraged to seek professional counseling or speak with local clergy.

 After all reasonable efforts have been explored; termination may be the final and only alternative; particularly, if the situation is having a detrimental impact on other employees and the organization as a whole.
- Interview Candidate on Aug 29, 2010

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