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NCO Financial Collections Manager Interview Question

I interviewed in Atlanta, GA and was asked:
"How do you assign accounts?"
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Part of a Collections Manager Interview Review - one of 22 NCO Financial Interview Reviews

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I first draw a profile of each collector. I then assign accounts based on strength, to ensure that the money come in. Those who haven't shown any area of strength and always return low numbers without covering their seats are the ones that get coached for improvement.
- Interview Candidate on Jun 16, 2010 Flag Response

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