Southwest Airlines
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www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Customer Service Agent Interview Question

"How do you deal with an upset customer?"
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Part of a Customer Service Agent Interview Review - one of 146 Southwest Airlines Interview Reviews

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I listen. Give the customer a chance to vent his/her frustration. Prove to customer that I'm not out to get them but that I'm an advocate for the customer. Good day to you ma'am/sir, I'm here to help you if you would please let me help you. I know we can fix this issue today.
- Interview Candidate on Jun 12, 2011 Flag Response

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