Southwest Airlines

Interview Question

Customer Service Agent Interview

How do you deal with an upset customer?


Interview Answer

1 Answer


I listen. Give the customer a chance to vent his/her frustration. Prove to customer that I'm not out to get them but that I'm an advocate for the customer. Good day to you ma'am/sir, I'm here to help you if you would please let me help you. I know we can fix this issue today.

Interview Candidate on Jun 12, 2011

Add Answers or Comments

To comment on this, Sign In or Sign Up.