Be patient, listen to their concerns, determine if they are upset about something that you have control over, if you can answer and be helpful do so. If you are unsure of the true legal answer make sure that you inform them you will find the best resolution, and get back to them. Always respond if you say you are going to !!!! Most consumers are just trying to get someone to answer and assist.

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Auto-Owners Insurance Overview

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Website www.auto-owners.com

HQ Lansing, MI

Industry

Auto & Other Vehicle Insurance Carriers

Size

3,400+ Employees

Competitors

State Farm, Hanover Insurance, Farmers Group

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Interview Question for Associate Claims Representative/Field Claims Representative at Auto-Owners Insurance:

How do you deal with angrey customers.

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