View All num of num See all Photos US Airways www.usairways.com Unclaimed Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 368 Reviews 612 Salaries 300 Interviews Follow Add Interview Follow Add Interview Interview Question Customer Service Agent Interview Phoenix, AZ US Airways How do you deal with irate, mad and frustrated passengers that won't be able to get on a flight to a vacation destination for a couple days? The company gives them the free flight but will not pay for their hotel due to weather. How do you explain this to the passenger? Tags: typical interview questions mainly. See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Apologize and empathize with their situation. Explain that weather is unpredictable so no airline covers weather compensation. But you will get them rebook on the next available flight possible and get them a discounted rate for a hotel. Interview Candidate on Dec 28, 2012 Interviews > Customer Service Agent > US Airways Add Answers or Comments To comment on this, Sign In or Sign Up.