US Airways
3.1 of 5 296 reviews Tempe, AZ 5000+ Employees

US Airways Customer Service Agent Interview Question

I interviewed in Phoenix, AZ and was asked:
"How do you deal with irate, mad and frustrated passengers that won't be able to get on a flight to a vacation destination for a couple days? The company gives them the free flight but will not pay for their hotel due to weather. How do you explain this to the passenger?"
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Part of a Customer Service Agent Interview Review - one of 237 US Airways Interview Reviews

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Apologize and empathize with their situation. Explain that weather is unpredictable so no airline covers weather compensation. But you will get them rebook on the next available flight possible and get them a discounted rate for a hotel.
- Interview Candidate on Dec 28, 2012 Flag Response

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