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Lowe's Sales Specialist Flooring Interview Question

I interviewed in San Antonio, TX and was asked:
"How do you define customer service"
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Part of a Sales Specialist Flooring Interview Review - one of 1,239 Lowe's Interview Reviews

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Customer service is something you do. You either have it or you don't. For a sales specialist this would involve knowing all items or the ability to learn all items that are available for special order. Knowing all promotions in your department. Knowing about the installation process in your department. Knowing about credit promotions. You have to be the king of your department. No one should know more about your department than you.

- Anonymous on Aug 26, 2011

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