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Convergys Customer Service Representative Interview Question

I interviewed in Orem, UT and was asked:
"How do you feel about handle time?"
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Part of a Customer Service Representative Interview Review - one of 327 Convergys Interview Reviews

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This became apparent when I was later asked to choose between myself and the customers; I had never thought that serving a client would lead to a reduction in the time we spent actually helping the customer.
- Interview Candidate on Jan 2, 2013

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