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MetLife Customer Service Representative Interview Question

I interviewed in Oriskany, NY and was asked:
"How do you handle a disgruntled customer on the phone or how would you calm them down?"
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Part of a Customer Service Representative Interview Review - one of 245 MetLife Interview Reviews

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Apologize and assure the customer we can resolve the issue at hand
- Interview Candidate on Apr 16, 2013 Flag Response

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