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Infocrossing Senior Service Delivery Manager Interview Question

"How do you handle the customer when they are not correct? How do you turn around the situation for the relationship?"
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Part of a Senior Service Delivery Manager Interview Review - one of 3 Infocrossing Interview Reviews

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An explanation on communication skills and an example of how I was able to deal with this sceanario in past experiences.
- Interview Candidate on Dec 18, 2011 Flag Response

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