Respond in a calm fashion, express that you understand their frustration. take the pertininent information down, and inform them that you will speak to your manager regarding this.

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Aug 19, 2009

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Symantec Overview (SYMC)

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Website www.symantec.com

HQ Mountain View, CA

Industry

Security Software

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18,600+ Employees, $5B+ Revenue

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Microsoft, McAfee, Trend Micro

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Interview Question for Sr. Tech Support Engineer at Symantec:

How do you respond to an angry customer?

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