if it is a difficult situation, i make sure to keep the client informed about what's happening with their problem. It may even involve a follow up call daily...or an update call until problem is resolved

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Bank of America Overview (BAC)

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Website www.bankofamerica.com

HQ Charlotte, NC

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280K+ Employees, $72B+ Revenue

Competitors

JPMorgan Chase, Citi, Wells Fargo

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Interview Question for Customer Service Representative at Bank of America:

How have you handled a difficult client/situation?

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