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VSP Vision Care Customer Service Representative Interview Question

I interviewed in Rancho Cordova, CA and was asked:
"How would I handle an upset customer? What would I say or do to turn the situation around."
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Part of a Customer Service Representative Interview Review - one of 15 VSP Vision Care Interview Reviews

Answers & Comments

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when any customer is upset, we have to listen his problem very carefully and give the right solution and use the word "sir/mam"..
do not need to be rude like that.
and give the respect as he/she able..
- rajesh tiwari on Aug 18, 2012

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