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McDonald's Crew Member Interview Question

I interviewed in Roxboro, NC and was asked:
"How would you avoid overcharging or forgetting an order? Sometimes the customer is trying to trick you and sometimes it was an honest mistake...what do you think is the right approach?"
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The right approach depends on the situation. If the customer is overcharged, try to find either a suitable replacement that costs around the same or the more responsible choice refund.
If the customer did not get charged for something they wanted, regardless of or not its a trick, it should always be charged and never just put in with the initial order because the store will loose money that way.
- Interview Candidate on Aug 17, 2012 Flag Response
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The right approach is to treat every situation as if it were an honest mistake. Ultimately the customer is always right and going the extra mile to refund them their money or replace their food will go a long way. Double checking your work quickly as you go, checking receipts, and repeating back orders to a customer are all ways that mistakes can be minimized.
- Maggie on Dec 15, 2012 Flag Response

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