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Kaplan Admissions Advisor Interview Question

I interviewed in Orlando, FL and was asked:
"How would you deal with a customer that was upset with you."
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Part of a Admissions Advisor Interview Review - one of 48 Kaplan Interview Reviews

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I would inquire into why they were upset and then based on what it was said review what and why it happended.
- Interview Candidate on Jan 24, 2012 Flag Response

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