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J.P. Morgan Teller Interview Question

I interviewed in Wallington, NJ and was asked:
"How would you deal with a difficult customer?"
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I would apologize for the problem that is occurring and if I can't solve it I would get a manager.
- Interview Candidate on Jan 10, 2013 Flag Response
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I have dealt with difficult customers. First thing's first, apologize and be get in the customers shoes and really understand how the situation made them feel. Try to handle the situation as best as possible, at the same time, de-escalating the problem for other customers/people around not to be get worried. If problem persists, get managers involved to resolve the issue at once.
- Anonymous on Jan 27, 2013 Flag Response

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