View All num of num See all Photos J.P. Morgan This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.jpmorganchase.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 4.9k Reviews 14k Salaries 2.7k Interviews 5.1k Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Teller Interview Wallington, NJ J.P. Morgan How would you deal with a difficult customer? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 2 Answers ▲ 0 ▼ I would apologize for the problem that is occurring and if I can't solve it I would get a manager. Interview Candidate on Jan 10, 2013 ▲ 2 ▼ I have dealt with difficult customers. First thing's first, apologize and be get in the customers shoes and really understand how the situation made them feel. Try to handle the situation as best as possible, at the same time, de-escalating the problem for other customers/people around not to be get worried. If problem persists, get managers involved to resolve the issue at once. Anonymous on Jan 27, 2013 Add Answers or Comments To comment on this, Sign In or Sign Up.