View All num of num See all Photos Bonneville Power www.bpa.gov Unclaimed Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 41 Reviews 31 Salaries 13 Interviews Follow Add Interview Follow Add Interview Interview Question Help Desk Analyst II Interview Portland, OR Bonneville Power How would you diagnose a customer's inability to print on their network printer? Tags: problem solving, information technology See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Find out the Printer's name/designation, check print queue to see if jammed/other error message.If no error, have use check to see if they can get to a network drive. If cannot, check network cable at computer and wall. If can connect, have them check their printer listing to see if there is a "stuck" document. Delete all documents in the queue, retest.Still no print? check printing from my location, if not printing, escallate to printer team for investigation of the queue. Interview Candidate on Jun 14, 2012 Interviews > Help Desk Analyst II > Bonneville Power Add Answers or Comments To comment on this, Sign In or Sign Up.