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Bonneville Power Help Desk Analyst II Interview Question

I interviewed in Portland, OR and was asked:
"How would you diagnose a customer's inability to print on their network printer?"
Tags: problem solving, information technology
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Part of a Help Desk Analyst II Interview Review - one of 12 Bonneville Power Interview Reviews

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Find out the Printer's name/designation, check print queue to see if jammed/other error message.
If no error, have use check to see if they can get to a network drive. If cannot, check network cable at computer and wall. If can connect, have them check their printer listing to see if there is a "stuck" document. Delete all documents in the queue, retest.
Still no print? check printing from my location, if not printing, escallate to printer team for investigation of the queue.

- Interview Candidate on Jun 14, 2012

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