View All num of num See all Photos Medtronic www.medtronic.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 1.0k Reviews 1.9k Salaries 336 Interviews 1.9k Jobs Follow Add Interview Follow Add Interview Interview Question Technical User Support Analyst Interview Columbia Heights, Anoka, MN Medtronic How would you handle a call from an unhappy executive who had been waiting for help for 2 days? Tags: problem solving, complaint, damage control See more , See less 8 Answer Add Tags Answer Interview Answer 2 Answers ▲ 5 ▼ I told them how I would take ownership of the problem until I could resolve it myself or personally speak with someone who could resolve it. I told them that I would raise the concern with my manager to make sure that this issue was addressed and would never happen again. I also said that I would keep checking on the issue throughout the day, find out when the client was leaving for the day and make sure to contact them before they leave to give them an update on the situation. They liked this. Interview Candidate on Aug 9, 2011 This post has been removed. Please see our Community Guidelines or Terms of Service for more information. Interviews > Technical User Support Analyst > Medtronic Add Answers or Comments To comment on this, Sign In or Sign Up.