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Interview Question

Technical User Support Analyst Interview Columbia Heights, Anoka, MN

How would you handle a call from an unhappy executive who

  had been waiting for help for 2 days?
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Interview Answer

2 Answers

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I told them how I would take ownership of the problem until I could resolve it myself or personally speak with someone who could resolve it. I told them that I would raise the concern with my manager to make sure that this issue was addressed and would never happen again. I also said that I would keep checking on the issue throughout the day, find out when the client was leaving for the day and make sure to contact them before they leave to give them an update on the situation. They liked this.

Interview Candidate on Aug 9, 2011

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