View All num of num See all Photos Medtronic This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.medtronic.com www.medtronic.com Work in HR? Unlock Free Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 814 Reviews 1.7k Salaries 267 Interviews 787 Jobs Follow Add Review or Salary Follow Add Review or Salary Medtronic 814 Interview Question Technical User Support Analyst Interview Columbia Heights, Anoka, MN Medtronic How would you handle a call from an unhappy executive who had been waiting for help for 2 days? Tags: problem solving, complaint, damage control See more , See less 8 Answer Add Tags Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Answer Interview Answer 2 Answers ▲ 4 ▼ I told them how I would take ownership of the problem until I could resolve it myself or personally speak with someone who could resolve it. I told them that I would raise the concern with my manager to make sure that this issue was addressed and would never happen again. I also said that I would keep checking on the issue throughout the day, find out when the client was leaving for the day and make sure to contact them before they leave to give them an update on the situation. They liked this. Interview Candidate on Aug 9, 2011 Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send This post has been removed. Please see our Community Guidelines or Terms of Service for more information. Add Answers or Comments To comment on this, Sign In or Sign Up.