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T-Mobile Customer Service Representative Interview Question

I interviewed in Augusta, GA and was asked:
"How would you handle a customer that is using profanity?"
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Part of a Customer Service Representative Interview Review - one of 557 T-Mobile Interview Reviews

Answers & Comments

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Advise the customer you are willing to assist in getting the issue addressed and then tactfully ask the customer not to use profanity

- Anonymous on Apr 4, 2012

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