View All num of num See all Photos Sephora www.sephora.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 826 Reviews 793 Salaries 323 Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Seasonal Sales Associate Interview Sephora How would you handle a customer with a return? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 3 ▼ You want to ask them why they are returning the item, and try to recommend a replacement item. Then go through the return process, clearly explaining all the steps so that the customer knows and understands that process. Maintain a positive attitude and a smile throughout the transaction ! Anonymous on Apr 19, 2013 Interviews > Seasonal Sales Associate > Sephora Add Answers or Comments To comment on this, Sign In or Sign Up.