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Toyota Customer Relations Intern Interview Question

I interviewed in Torrance, CA and was asked:
"How would you handle a customer yelling at you on the phone over a bad dealership experience?"
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Part of a Customer Relations Intern Interview Review - one of 56 Toyota Interview Reviews

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Speaking in a calm voice say something like
“If a few minutes helps you calm down before we continue, that would be fine. You can certainly call me back.”
- Anonymous on Oct 9, 2013 Flag Response

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