I stumbled on this one. I said that I would handle it with a gentle authority, but I think a better answer would be to try to de-esculate the situation. Try to reasses the needs of the client by asking of her thoughts, etc. Make it known that you are there to help her in what she wants.

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Interview Question for Domestic Violence Advocate at New Beginnings:

How would you handle a difficult client or a client who had been in recent contact with her abuser?

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