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Netflix Customer Service Supervisor Interview Question

I interviewed in Hillsboro, OR and was asked:
"How would you handle an employee that has attendance issues when we do not have an attendance policy in place?"
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Part of a Customer Service Supervisor Interview Review - one of 253 Netflix Interview Reviews

Answers & Comments

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We can't hold an employee accountable for attendance if there isn't a clear policy and expectations that they agreed to.

I would suggest to management that we invent an attendance policy to help guide supervisors to disciplining employees that violate the attendance guidelines.

- Interview Candidate on Apr 20, 2012

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