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Interview Question for Senior Client Services Representative at Fiserv:

Aug 25, 2011

How would you handle an upset customer over the phone.

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Aug 25, 2011

by Interview Candidate:

Let them know I am there to listen and to help them resolve the issue. Offer to escalate the problem if I wasn't able to resolve it myself.

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Fiserv Overview (FISV)

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Website www.fiserv.com

HQ Brookfield, WI

Industry

Financial Transaction Processing

Size

20,000+ Employees, $4B+ Revenue

Competitors

Total System Services, Accenture, Fidelity National Information Services

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