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Bank of America Banking Center Manager Interview Question

"How would you handle being given a branch that is underperforming?"
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Answer

Part of a Banking Center Manager Interview Review - one of 2,142 Bank of America Interview Reviews

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I would analyze my associates approach with each customer. Take notes on things the did correct and things they need to work on. Sit them down individually and help them learn the proper sales process and customer service skills needed for this industry. If this step fails I would repeat and role play.

- Interview Candidate on Sep 15, 2013

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