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McKinsey & Company Executive Assistant Interview Question

I interviewed in Saint Petersburg, FL and was asked:
"How would you handle the following situation: One of the Consultants that you support calls you, very upset, because they have missed a flight because you forgot to add it to their calendar. What if you then realized that you HAD put it on their calendar?"
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My response to this situation was that I would just allow them to vent briefly while scheduling another flight. I told my interviewer that no purpose would be served by pointing out that the Consultant was wrong and I HAD put the flight on the calendar; the person is obviously upset and arguing wouldn't solve anything. Obviously, if the Consultant decided to pursue action for my "mistake" it would quickly become apparent that I hadn't made one.
- Interview Candidate on Jan 21, 2013 Flag Response

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