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Bloomberg L.P. Global Customer Support Interview Question

I interviewed in New York, NY and was asked:
"How would you measure metrics for success in Customer Support? What's the difference between good Customer Support and excellent Customer Support?"
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Part of a Global Customer Support Interview Review - one of 1,755 Bloomberg L.P. Interview Reviews

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Metrics for success are dependent on whether the problem was solved, procedure was followed, the time in which it was completed and the energy of the representative.

- Interview Candidate on Aug 7, 2013

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