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VMS Director, Business Development Interview Question

I interviewed in New York, NY and was asked:
"How would you overcome a client's dissappointment if the products and services you were to offer did not meet their expectations and did not want to pay for products or services rendered?"
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Part of a Director, Business Development Interview Review - one of 8 VMS Interview Reviews

Answers & Comments

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I was not expecting that kind of question. I answered by saying the customer is always right, I would recommend additional services for free and encourage the client to commit to using VMS another time before utilizing a competitor.
- Interview Candidate on Jul 18, 2011 Flag Response
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I would refer the consumer back to the marketing or sales department.
- Janice on Sep 8, 2012 Flag Response

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