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Lowe's Sales Specialist Interview Question

"How would you respond to an angry customer who was ranting about bad service?"
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Part of a Sales Specialist Interview Review - one of 1,239 Lowe's Interview Reviews

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First, I would take responsibility and apologize for the situation, whether I had been involved or not. Then I would ask the customer what would satisfy them. After satisfying the customer within good business practices (like not giving away the store) I would make sure the customer is now satisfied, thank them for their business, and ask them to please give us an opportunity to work with them again.

- Interview Candidate on Jan 5, 2010

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