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American Express CCP Corporate Services Operations Tier III Interview Question

I interviewed in Phoenix, AZ and was asked:
"How you reacted to a difficult situation that management said was not possible to solve."
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Part of a CCP Corporate Services Operations Tier III Interview Review - one of 501 American Express Interview Reviews

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I made one more call and solved the problem, customer very satisfied.
- Interview Candidate on Nov 20, 2012

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