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Humana Administrative Service Coordinator Interview Questions & Reviews

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Web: www.humana.com | HQ: Louisville, KY

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Updated Apr 26, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	67%
Neutral	33%
Negative	0%

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3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jul 2011 (took 2 weeks)

I applied to the job online, and then a week later I was contacted for an interview. I had a phone interview with a recruiter, and then was asked for a in-person interview later that week. The in-person interview was with the director, and it went well. I sent a follow-up thank you, and was offered the role a few days later. I know from internal interactions, the recruiters are notoriously slow on both ends, and a slow response from a recruiter often doesn't relate to a slow response from the hiring manager. Humana is huge on situation questions, and they want that what's the situation, how did you handle it, what was the resolution flow. The more specific, the better. In the end though, it might not be you. Sometimes they just never fill positions, and they have no reason why. Big companies are just strange sometimes and you might never know why the recruiter just dropped off the face of the earth.

Interview Questions

Describe your math skills.

Answer Question

Tell me about a situation in which you've organized a large project.

Answer Question

How would you handle situations in which you have conflicting projects from different managers?

Answer Question

Negotiation Details

I didn't have one.

Other Details

The interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2011 in Mesa, AZ (took 2 days)

I received a call from the Humana Recruiter after submitting my resume online. After several initial questions I was asked my availability for an in-person interview. I received a follow-up letter from the recruiter with instructions and the names of the people I would be interviewing with. The interview site was further away than the actual site where the position would be. After waiting several minutes in the lobby I was invited into a room with two interviewers. One was the existing guidance center manager and the other the Marketing Director. They were both very professional and pleasant and based on their feedback and responses I feel I did well on the interview. They indicated that a decision would be made within one to two weeks. I followed up with a thank you letter to them both. After about 2 weeks I received a message from the recruiter and returned her call but only got her answering machine so I left a message. The following day I did not get a response so I tried again at the office number and left a second message and still no call back. Finally I sent an email to her letting her know that I had tried to respond to her call but had not been able to reach her and so was following up by email. Never got any response by email or by Phone. Very unprofessional considering that one of the items brought up in the interview was the importance of follow-up and resolving issues for clients. The interview experience was positive but the follow-up was not.

Interview Questions

Describe a difficult client/situation and how you resolved it.

Answer Question

They explained the position responsibilities and wanted to know how my prior work experience would relate to the required job function.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2008 in El Paso, TX (took 2 days)

The initial interview came from the Sales Manager who interviewed me with the person I was to replace. The second and final interview came from the Director, Manager of Sales Administration and my predecessor. I recieved an offer about 1 week after my final interview.