Humana Customer Care Specialist Interview Questions & Reviews

Updated Jul 16, 2014
Updated Jul 16, 2014
5 interviews

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Customer Care Specialist Interview

Anonymous Employee
Anonymous Employee
Application Details

I interviewed online - interviewed at Humana.

Interview Details

“Humana cares about well-being -- both for their employees and their customers. The compensation at Humana is competitive for the area. Humana has a great 401(k) package…” Interview process was very informative. Was a little lengthy.

Interview Questions
  • Describe a time when you had to quickly build a report with a customer.   View Answer
No Offer
Neutral Experience
Difficult Interview

Other Interview Reviews for Humana

  1. 3 people found this helpful  

    Customer Care Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at Humana.

    Interview Details

    Phone interview went well. Talked about training and diversity.

    Interview Questions
    Accepted Offer
  2.  

    Customer Care Specialist Interview

    Anonymous Interview Candidate  in  Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Humana in May 2013.

    Interview Details

    Applied online and received email requesting phone interview. Phone interview was about 20 to 30 minutes. Was given information about the position and asked if I wanted to continue to pursue. Continued with interview. Basic "what would you do in this situation" questions. Set up face to face interview. Met with 2 interviewers who asked behavioral questions which seems to be their cornerstone. They stress great service to customer so they want to know how you handle yourself with customers which is more than understandable. Received offer by phone before I returned home.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Customer Care Specialist Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    The process took 2 days - interviewed at Humana in October 2008.

    Interview Details

    It was a phone interview then a 2 hour interview with front line leaders (2) and then managers (2). At the end of everything you will get an offer letter.

    Interview Questions
    Negotiation Details
    If you negotiate they will decline the offer
    Accepted Offer
    Neutral Experience
    Difficult Interview
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  5.  

    Customer Care Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Humana in September 2010.

    Interview Details

    i filled out an application in mid august and rcvd a phone call, a phone interview was set up it was about 30 minutes. and I was then told that I would be contacted within a week for a person to person inteview. im still wating for an outcome.

    Interview Questions
    • name a time when you were told by your supervisor of your performance and your did not agree with it?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview

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