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Hyatt Front of the House Interview Questions & Reviews

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Front of the House Interview

Front of the House
Arlington, VA

The process took a day - interviewed at Hyatt in September 2008.

Interview Details – First contacted by HR rep via phone. When I went in for the initial interview, I interviewed with the HR rep, Front Office Manager, Rooms Executive and Director of HR. The atmosphere in the front of a hotel is very social and busy. Lots of workers from different departments were back and forth, all very friendly and welcoming. Interview from each person was pretty standard. Why I was interested in the position, why I stood apart from other applicants, previous hotel experience, how would I handle certain guest situations.

Interview Question – How would you handle someone who was severly upset with the service and their stay at the hotel?   Answer Question

Negotiation Details – There was a starting hourly wage, no negotiating for the position.

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