I applied online and the process took a day - interviewed at Hyatt in September 2010.
Interview Details – I applied online then after a week received a phone call. I waited at the lobby then after we went to the buffet area then suddenly the GM came. They asked a lot of situational type of questions. They said they will call me in a week so that is an indications that i failed.
Interview Question – Give me one situation where you gave your best guest service. Answer Question
I applied online and the process took 2 days - interviewed at Hyatt in July 2010.
Interview Details – I applied through their website for an open position. The following day, HR assistant contaced me for a phone screening interview. I was invited for in-house interview, taking place in two days. I had an option to choose a time slot, my choice was 9am. Once I arrived at that time, there was 7-8 people waiting for interviews. I was waiting around 10 min, there was one person before me. My interview was conducted by a HR assistant (another one). It went smooth, basic questions about previous experience and skills, referrals. At the end, I asked a question about the position; the provided answer was unclear with advice to ask the manager about details. I was asked to wait in for a second interview with the restaurant manager. He came in 15 min later, obviously still sleepy (later on he yawned while asking a question). Other than than, he was very precise. his queations were centered around providing great service and how to achieve it; there were 3 situation questions. I was asked to wait for a third interview with the F&B manager. She arrived 10 min later and intived me to conduct the interview in a conference room, where 3 other interviews were already taking place. First thing she mentioned was "I haven't seen your application, so I don't know what to ask you" ??? Awkward start. I recemmended she looks at my resume, which I provided. More or less the same questions as HR and the restaurant manager. My overall impressions from the interviews were good. Besides the slightly unprofessioinal way of handing the interviews, the process was structured and standardized.
Interview Question – What is the difference between good service and great service? Why? Answer Question
I applied online and the process took 4+ weeks - interviewed at Hyatt in December 2009.
Interview Details – First interview is usually with an HR Mgr over the phone. This interview is basically for HR to decide whether they should have you proceed to the next step int he process and is basic in nature. Topics discussed include work experience, current job requirements, etc. Usually lasts 15 minutes at the most.
Second interview will be with the Manager of the department where you are applying, followed by the Director of said deptartment. (i.e. Guest Service Manager --> Director of Guest Services/Front Office) These interviews are the most formal and most important. They want to see if you are qualified for the position and if you will perform well. They are analyzing not only the answers to your questions, but how you respond, the tone of voice you use (do you speak with confidence and conviction?), and your body language. If you are honest (truly honest) and genuine, then it only comes down to experience up againt other candidates.
Final interviews will be with the General Manager and Director of HR (they both have final say and veto-power). Once you've made it this far, it's just a formality. You should still act as professional as possible, but at this level, the company just wants to make sure you are a good fit for the culture.
Interview Question – What separates you from the other candidates who applied for this position and what qualities do you posses that would make you excel in a team environment? Answer Question
I applied online and the process took 3 days - interviewed at Hyatt in April 2010.
Interview Details – Inital telephone screening interviews followed by on-site interviews with HR Director and Hiring Manager
Interview Question – What would employees you have supervised say about you? View Answer
I applied online and the process took a day - interviewed at Hyatt in August 2009.
Interview Details – The interview process was more like a conversation rather than an interview. It consisted of discussing previous experience and a tour of the hotel.
Negotiation Details – No negotiation.
The process took 2 weeks - interviewed at Hyatt in May 2008.
Interview Details – I applied for the Front DesK Agent position online, and was contacted by HR about a week later by phone. I was asked a few preliminary phone interview questions i.e. why hyatt? what was a challenging situation with a guest, how did you solve it? what is exceptional service to you? in your last job, what was your biggest challenge? Then I was passed along to the next step of the interview process, which was a face-to-face, 1-1 interview with the front office manager. This part was relatively easy, the manager basically just went over everything about the property that I already researched online, and talked about management style. Then, in the same day, I was asked to meet with the room executive, who pretty much asked me the same questions as the HR person. After, I was escorted by the front office manager to the executive GM's office, which was very prestigious and full of smiling people. The interview with the GM was natural and relaxed, my resume was reviewed and I was asked if I had any questions for them. I asked how they both got involved with hyatt and why, and what they liked most about the property. Both of them answered the people/employees were the best aspect. These four interviews were all in one day, took about 4 hours total. Then I was asked to come back the following day for a drug test. I was then offered the position and accepted.
Interview Question – What is exceptional guest service to you? Answer Question
Negotiation Details – There was no negotiation, the position offered starting range of 9.50/hr even though I was coming from another Hyatt property making 10/hr.
I applied online and the process took 1 week - interviewed at Hyatt in February 2009.
Interview Details – The interview with Hyatt was fantastic. They really look at who they're hiring and they make absolutely sure they're a good candidate. I went through three different people before I was hired, one of which included the GM. They want to introduce you to as many people as possible so you they can get to know you.
Interview Question – Questions about Hyatt View Answer
Negotiation Details – I didn't negotioate. I probably cold have but I decided not to just because I really needed a job
Very Easy Interview
I applied online and the process took 1 week - interviewed at Hyatt in March 2013.
Interview Details – I recently was interviewed for a position with this Company and Interviewed with the Head of the Hotel Operations. During this interview I was told that they would screen me for criminal record and driving record including contact of my references. I managed to get there interest after the interview and did receive a call back that they wanted to move forward and do my background by HireRight and as soon as I complete this they can call me back. I sent them my information so this can be done almost instantly and receive a confirmation shortly from HireRight that they have completed my background. Its now weeks into my background and still have received no call or email notfication letting me know the status. Keep in mind I have a clean record and great job history the only thing I had a problem with is my credit. I cannot contact this Hyatt location for status because they BLOCK out there phone number keeping it private I guess from their prospect employees. I have managed to reach HireRight to check the outcome of my background and was told that a Credit check was indeed requested from the company which I was never told during the initial interview or else I would have indicated this to the Hiring manager. I since now have move forward myself from this company and have received another job offer for similar position at the Marriott and start on Monday. I just wanted to let everyone know that is applying beware of the screening process of this Hotel.... They check Employment- All Dates and Salary, References, CREDIT CHECK (even though they dont mention this during the intital interview or isnt listed on their JOB Description) and Driving Record. Dont waste your time in applying for this Hotel not worth the troubles and stress, They should update their JOB descriptions indicating that you must have Perfect or Good Credit to even be Considered atleast this way you dont wasted our time and your Company Time!!!
Interview Question – Nothing was hard about the Interview very easy questions. They just need to be more open and honest with their requirements to get the job and not waste someone eleses time. Answer Question
I applied online and the process took 4+ weeks - interviewed at Hyatt in May 2011.
Interview Details – Interview process for this position comprehends a first interview with the HR responsible (in my case HR manager), which asks the usual background and behavioral questions, nothing tricky.
The second interview was with the F&B head of department (either Director or asst. director), which asks situational and skill questions, nothing tricky as well
Interview Question – If the interview is fairly well prepared, there are not such thing as unexpected or difficult questions. Answer Question
Negotiation Details – All conditions are standarized and nothing is open to negotiation.
I applied online and the process took 6 months - interviewed at Hyatt in January 2010.
Interview Details – Took very long, many interviews, with general manager, with other executive committee members and with HR. In-between interviews the interval was of up to a month at times, very slow despite their "urgent need". Presentations were required, and a hotel assessment (i.e. a one night stay as a "mystery guest") with a review of my observations the following day.
Interview Question – How would you raise levels of business in this particular property? numbers were expected. View Answer
Negotiation Details – There wasn't any. They asked questions such as salary expectations which were irrelevant to the stiff, non-negotiable set of benefits and salary in place.
Pros: “Great for young college kids who have a degree in Hospitality Management and don't care if the pay is low. There are good people there. Wide back hallways that make for good working areas…” “Great for young college kids who have a degree in Hospitality Management and don't care if the pay is low. There are good people there. Wide back hallways that make for good working areas. Good stewarding staff that supports our department. I believe the guests generally have a good experience with Hyatt. Our department manager is generally very cooperative about honoring day off requests. Our department head generally makes good decisions. It is a beautiful property.” – Full Review
We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Our mission is to provide authentic hospitality by… — Full Overview
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