Cox Communications
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www.cox.com Atlanta, GA 5000+ Employees

Cox Communications Retail Sales Representative Interview Question

I interviewed in Chesapeake, VA and was asked:
"I have been in wireless sales for many years, so I am accustomed to similar interview questions. However, the one that sticks out in my head was to explain a time where I had an angry customer, how I handled the situation and what the outcome was. This is not so out of the norm, but I had gone through so many questions with them that were similar that I was trying to search my brain for a new situation that had a good outcome. Interview lasted nearly an hour, so we went through many sales and service scenarios."
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