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IKEA Customer Service Manager Interview Questions & Reviews

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Accepted Offer

Positive Experience

Average Interview

Customer Service Manager Interview

Customer Service Manager
Pittsburgh, PA

I applied online and the process took 5 weeks - interviewed at IKEA in May 2011.

Interview Details – I applied online and got an email asking me to call for a phone interview. They ended up calling me a few days later, the phone interview was easy just a few questions. (about 20-30 minutes)
about a week later I got a call from the person i would end up interviewing with in a group setting.
The interview went well, more of a discussion then them asking me a bunch of question. The next step was me getting a background check that took a week or so (longer then most cause I am from out of state)
Then the last step was my drug test witch was done at Ikea. (not a pee test)

Interview Question – How are you able to handle rude customer?   Answer Question

Negotiation Details – The pay was preset so there was no negotiation.


Accepted Offer

Positive Experience

Average Interview

Customer Service Manager Interview

Customer Service Manager

The process took 1 week - interviewed at IKEA in January 2009.

Interview Details – Interview started with a phone interview by HR recruiter. Then received phone interview by direct manager, followed by a phone interview with another person in same position. Final interview in person with direct manager. Called in after background check to complete drug test. Once drug test completed received offer. Signed and mailed in and started. Entire process was 2 weeks from date of submission.

Interview Question – Don't remember.   Answer Question

Negotiation Details – No negotiations were allowed. Everything I asked for was denied and was only offered original offer. They did not budge at all.

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