IKON Account Executive Interview Questions & Reviews
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Updated Feb 20, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 11 ratings 
“Average” Interview
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Interview Experience [?] Based on 11 ratings
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| 1–10 of 11 IKON Interviews | Sort by |
Account Executive at IKON
Posted Feb 20, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Norcross, GA (took 2 weeks)
Received interview shortly after getting employee referral. Was invited to a "Recruiting Event" and then offered the job 2 days later. Churn and burn company, high turnover, mostly because the job is horrible. I did not even want to waste 1 day of my life trying to sell a copier.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted Feb 19, 2012
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Feb 2010 (took a day)
My position was eliminated and I was then offered whether I wanted to move to an account executive.
Interview Questions
Reason for Declining
Base pay and location, due to the depressed economy I felt I had a better chance of improving my income in another Los Angeles geographic area.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted Oct 3, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Worthington, OH (took 3 weeks)
I had a very smooth and pleasent interview experience with IKON. I was contacted by their recruiter and set up a time to speak with her about the position, IKON/Ricoh, and talked about my experiences. This interview lasted about 45 minutes and I learned a lot about the position (looking for new college grads).
I got a call back about a week later to set up a face-to-face interview with the 2 sales team managers that consisted of all behavioral type questions because it is an outside sales role. At this time, they currently were not hiring, but are looking to fill the position ASAP as soon as someone gets promoted. Both individuals I met with were extremely friendly and professional. Definitely a good company to get involved with.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted Jul 5, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Los Angeles, CA (took 2 weeks)
I was contacted by a very nice recruiter who did the initial screening of my qualifications and provided more information about the position. She recommended me and forwarded my resume to the hiring manager. Several days later, the hiring manager contacted me to schedule an interview that Friday. I sent an email confirming that I was available Friday to be interviewed. Friday came and went without an interview. The hiring manager did not reply with time and location of the interview.
On Monday, I followed up with the hiring manager and he apologized for not getting back to me. We scheduled an interview the next day. The 1:1 interview went extremely well. The hiring manager was open and honest about the position and his expectations. The interview lasted 2 hours. The next day, I was asked to come back to meet with the hiring manager's boss, the Director of Sales, who I thought was very sharp, smart, well-organized, and an amazing person to lead a sales division. He was decisive and knew exactly the kind of person who would be successful on his team. This interview lasted 30 minutes.
I was then asked to do a "ride day" with a current AE to get a first hand feel for the job. The next day, I spent 8 hours (unpaid) in the field with a rep who showed me the ropes and answered every question I had. This rep was open, honest, friendly and had an incredible work ethic.
I was then asked to come in for a fourth interview with the General Manager. However, I withdrew my application. After the day in the field, I knew this was the wrong job for me. The job involves canvassing, going door-to-door to find leads in your territory. Other negatives were that Ikon did not reimburse for necessary expenses such as your monthly cell phone bill to contact customers, mileage, gas, parking expenses, home Internet which is necessary to contact customers and access company data from home before customer meetings. If you have a territory where parking is $20 per day, you must be prepared to pay without reimbursement. Ikon does provide AEs $200 per month for expenses but after taxes, I knew it would not be enough to cover gas for the month. This position requires lots of driving and wear on your vehicle but those expenses are not reimbursed. Also, the salary was uncompetitive compared to other companies even in this economy. In fact, I thought the salary was too low to meet ordinary living expenses and I could possibly find myself losing money to meet the added expenses of having that job.
Overall, I was impressed with the people and think this would have been a good company to work for had the salary been competitive and reimbursement for necessary sales expenses were included. Ikon has a great training program to get new sales reps up to speed. I think people new to sales would benefit from that training.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted May 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took 3 weeks)
The process was fairly simple and consisted of writing out answers to a series of questions, a phone interview with an IKON recruiter, and then a 1 on 1 interview with the Sales Manager. There were not a lot of questions asked, more of a conversational type interview process. Just remember to close for the job if interview is for a sales position.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted Jul 20, 2010
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jan 2009 in New York, NY (took 1+ week)
the round-table interview process ikon employs is simply wrong, if you seem brighter than anyone in the room then it becomes a firing squad (not good if you need a job)! If they see you can be a sheep, drink the kool-aid & fall in line then you are in good shape. I'm not sure what the success rate is in other offices but in NY, this group seems to be the worst judges of talent in the game! So that said, good luck to all of those looking to interview here, you're gonna need it.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted Jan 25, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 (took 2 weeks)
Very straight forward process, excellent communication, wonderful training program and great opportunity to move forward with a solid company.
Interview Questions
Negotiation Details
No negotitation on the offer it is set on quota
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted Dec 28, 2009
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2009 (took a day)
I was screened by a recruiter who seemed to be very excited for the opportunity to interview me since my background and qualifications well exceeded those required for the position. The recruiter set up an interview with a local hiring manager for a few days later. The day before the interview I was called and asked to reschedule for a time several hours later in the day, which was no problem, but an inconvenience since I had to rearrange my schedule. When I arrived at the office I checked in with the receptionist and nearly an hour later the female manager came out to "interview" me. The interview took place in a conference room adjacent to the lobby with all glass walls and doors providing dozens of distractions for the interviewer. The interviewer began to ask me questions, barely making eye contact since she was busy texting/emailing on her phone. At one point she picked up a call during my response to one of her questions. The entire time she was extremely rude and chose to talk about her rapid rise to power and career path rather than discuss my experience. She was clearly very impressed with herself. During this time, employees would walk by and she would wave them in to speak with them during the interview. After a few questions she told me she was extremely busy and had to make a call. She left the room for about twenty minutes and another female manager came in and asked me a few different questions but had no clue about my background so the questions were very general. Eventually the initial manager came back, the current manager left and there was no conversation about what was just discussed. I felt like the second manager was just a babysitter! This whole ordeal made me very anxious, offended, and irritated with how rude this woman was being and turned me off from this company entirely. At the end of the interview the interviewer had the nerve to tell me she wished I were more "excited" about the opportunity. I was excited and would still be if I were given the chance to actually participate in a real interview and not be constantly and rudely interrupted. I mean, you could hardly call this an interview. I understand that this was a busy time, but the ball was in her court when making the interview appointment- it could've been rescheduled again for a less busy time. Needless to say I wasn't offered the job, but I wouldn't have taken it if offered anyway. I can't imagine what it must be like to work for that woman!
Interview Questions
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Account Executive at IKON
Posted Dec 18, 2009 — 2 of 2 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2009 in New York, NY (took 5+ weeks)
The interview process started out normal, with a phone interview about a week after I applied to Ikon online. Then I was called in for my first interview and found out after my hour train ride and 25 dollars later that they scheduled two people at the same time for the same interview. Because of this, I then met with the same HR rep who I had my phone interview with to not completely waste my time and basically had the exact same interview as the one on the phone. They asked me to come back for another interview and again I was given the run around. I interviewed with the office sales manager who said he only had time for a quick interview but would love for me to come back for a in depth meeting and said I showed great potential. Two weeks later after not hearing anything from them and several emails and phone calls later, I finally was able to set up the third meeting. At this point I was supposed to meet other members of management, as well as the sales manger whom I previously met with, and then move on to the final step of the interview process which was the panel interview. This interview, which was scheduled for 10 am but didn't start till 11:30, lasted about an hour and left me with a great feeling, again after being told I had a lot of promise and that I could have been a great fit within the company. However the other managers were not available at the time, so he told me he wanted me to come back within the week, as he wanted to complete the process as soon as possible. Two weeks later of trying to track him down, I was finally able to set up the third interview. The Business manager who I was scheduled to meet gave me about 15 minutes of her time and then said again I was a great fit and wanted to schedule a "ride along" where i would shadow a account manager for the day to make sure I thought ikon was a good fit for me. Again, I left this meeting with a great feeling and thought I had a great shot of landing this position. Today, six weeks later I have given up trying to track someone down and receive and answer. I can deal with the rejection, but I would at least expect the common decency of an letter or an email saying that the position has been filled. Maybe I was not who they wanted, but just telling me after the second interview that we would not have worked out would have saved me a lot of time, stress, and most importantly a 100 dollars worth of train rides. The warning signs were there from the begging and should have listened to them.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at IKON
Posted Sep 14, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2007 (took 1+ week)
IKON uses a three interview process. Your first interview is with a recruiter, second with the sales manager,
and third is with the area sales manager. The first interview is more of a background interview, but your second really is more of a selling skills and you need ot make sure you are on your game. If you get to third just make sure you are confident in your skills and you should receive an offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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