IKON Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Account Executive (11)
- Sales Manager (3)
- Human Resources (1)
- Field Service Manager (1)
- Senior Administrative Assistant (1)
- Senior Analyst (1)
- Office Service Specialist (1)
- Na (1)
- Reception (1)
- COPY OPERATOR (1)
- Production Print (1)
- Account Manager 3-Legal Document Services (1)
- Printer Tech (1)
- Customer Service - Second Tier (1)
- Accounts Receivable (1)
- AE (1)
- Major Account Executive (1)
- Help Desk (1)
- Strategic Account Sales Manager (1)
- On-Site Service Specialist (1)
- Site Supervisor (1)
Senior Analyst Interview (Neutral Experience)
I applied through a recruiter and the process took 2+ weeks - interviewed at IKON.
Interview Details – OK...usual questions. HR interview and then group and 1-1 interview. Met the team applying job for. Questions and discussions pretty much on line with job application. Communication and emails were handled in timely manner
Interview Question – 5 year plan Answer Question
Field Service Manager Interview (Neutral Experience)
Interviewed at IKON
Interview Details – Promoted from within, internal app, interview, was previously a Field Technician and Lead Technician.
Interview Question – Nothing was unexpected, in those days we were hired base on our experience and track record and how well we could lead. Answer Question
Accounts Receivable Interview (Neutral Experience)
Interviewed at IKON
Interview Details – There is a test that you have to take, as well as several interviews. Depending on the department that you are going to, you will be interviewed by a group of managers.
Interview Question – There were no difficult questions Answer Question
Negotiation Details – I did not negotiate salary
Sales Manager Interview (Neutral Experience; Easy Interview)
I applied through a recruiter and the process took 2+ weeks - interviewed at IKON in November 2008.
Interview Details – Met with the Regional Director and Regional VP in one day. Lucky coincidence that both were in the office, since the RVP home office is about four hours away. One follow interview with a former Regional Director (now lead trainer). Offer made at the third meeting (with Regional Director)
Negotiation Details – I was able to increase the base salary by $5,000 and extend the ramp period from 6 months to 9 months
Customer Service - Second Tier Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at IKON in March 2012.
Interview Details – on-line application, followed by instant phone interview with a few questions about your previous job, then an on site panel interview with 10 or more questions that are based on specific experiences from your last job. such as " Give an example of a mistake you made, how you handled it, and what you learned from it".
Account Executive Interview (Neutral Experience; Easy Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at IKON in February 2011.
Interview Details – Received interview shortly after getting employee referral. Was invited to a "Recruiting Event" and then offered the job 2 days later. Churn and burn company, high turnover, mostly because the job is horrible. I did not even want to waste 1 day of my life trying to sell a copier.
Interview Question – Where do you see yourself in 5 years? View Answer
Account Manager 3-Legal Document Services Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 3 weeks - interviewed at IKON in April 2009.
Interview Details – My interview process was a little different because I already knew the Sales Manager whom I had worked with at another company. The interviews are pretty standard but once you are hired plan on spending about 4-6 months in training in order to understand the product offerings. I worked in the Legal Document Services division and not in the Copier division which IKON is mostly know for.
- Why do you think you would be successful working with IKON? Answer Question
- Tell me about a time when you had to deal with an irate customer, describe the situation and what was the outcome? Answer Question
Negotiation Details – Every companies salary is negotiable if they really want to hire you
Senior Administrative Assistant Interview (Neutral Experience; Average Interview)
I applied through other source and the process took a day - interviewed at IKON in October 2009.
Interview Details – Dress for success, Mailroom, Shipping, and formal employees that worked for Kinko's is plus.
- What is something that really gets you mad? discuss the situation and how did you handle it? Answer Question
- Why should we hire you? Answer Question
Negotiation Details – Know what you are worth as far as salary and for your experience.
Account Executive Interview (Positive Experience; Average Interview)
The process took 3 weeks - interviewed at IKON in August 2011.
Interview Details – I had a very smooth and pleasent interview experience with IKON. I was contacted by their recruiter and set up a time to speak with her about the position, IKON/Ricoh, and talked about my experiences. This interview lasted about 45 minutes and I learned a lot about the position (looking for new college grads).
I got a call back about a week later to set up a face-to-face interview with the 2 sales team managers that consisted of all behavioral type questions because it is an outside sales role. At this time, they currently were not hiring, but are looking to fill the position ASAP as soon as someone gets promoted. Both individuals I met with were extremely friendly and professional. Definitely a good company to get involved with.