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IRS Contact Representative Interview Questions

Updated Sep 18, 2014
Updated Sep 18, 2014
10 Interview Reviews

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Contact Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person – interviewed at IRS.

Interview Details

Applied the end of august. It's mid September and I just got offered position after having to complete an online assessment, tap assessment, and interview. Must pass back ground check and criminal record.

Interview Questions
  • Questions were the same Genreal questions at any interview. How would you handle conflict? What would you so if you didn't know something? Etc   Answer Question
Negotiation Details
There is NO NEGOTIATION. Take it or leave it.
Accepted Offer
Easy Interview

Other Interview Reviews for IRS

  1. 5 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied online. The process took 4+ monthsinterviewed at IRS in October 2013.

    Interview Details

    Getting through to the interview was very interesting indeed. The testing process was basic and thorough. Do your research on internet and you should get through their process. The whole process takes months of waiting, and then a flurry of process, and back to waiting. Best of luck!

    Interview Questions
    • The interview itself was four basic questions asking how you would deal with specific call situations. Very easy.   Answer Question
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 6+ monthsinterviewed at IRS.

    Interview Details

    It was very lengthy( about a 6 month process). There was a phone test, finger printing, and an interview. During the process you will be brought in with other candidates to go over your application. You must include every job within the given range and be totally honest because they will dig deep within your background. You could be fired a year after working there for not being completely honest on the application. I saw it happen to a co-worker. The interview was very laid back. The questions were mostly to determine if you could handle difficult customers and not be afraid to follow the policies and procedures.

    Interview Questions
    • Not very difficult. They will ask you to describe you experience and your plans for the future.   View Answer
    Negotiation Details
    No negotiation. The pay is straightforward and predetermined based on your grade level.
    Accepted Offer
    Easy Interview
  3. 1 person found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They post the job, you apply, a couple months later you get an email (check your spam!) telling you to take an online assessment. If you pass, they contact you to come to the federal building for fingerprints, paperwork, and interview. While there they have you sit in one of the cubicles and take a call from someone (another manager maybe???) in a sort of role playing thing.

    Interview Questions
    • Before you took the evaluation calls, you were given a number in order to log in to the phone. What was that number called?   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
    Average Interview
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  5. 4 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate in Cleveland, OH
    Anonymous Interview Candidate in Cleveland, OH
    Application Details

    I applied online. The process took 6+ monthsinterviewed at IRS.

    Interview Details

    Completed the online application two days before announcement expired, received a call to complete fingerprinting two months later, received a call to complete computer/practice call assessment a month afterwards and received an offer for employment about three months after the assessment.

    Interview Questions
    • There was NO interview back in 2006 for contact reps. You have to complete an assessment on a computer taking phone calls from a recruiter that you cannot see. They did not want to see if you would have the right answers necessarily...but rather, if HOW you answered them and followed directions. TIP: They are always monitoring your professionalism. Most of the escorts are actually MANAGERS so behave professionally, dress well and act as if someone is watching you at all times (because they are). 4 years later, I became a Lead / Manager and know first hand. Best wishes   Answer Question
    Negotiation Details
    There was NO negotiation at the time. Now, they base it on your education/experience level and you WILL be measured up to your abilities later on.
    Accepted Offer
    Positive Experience
  6.  

    Contact Representative Interview

    Anonymous Interview Candidate in Holtsville, NY
    Anonymous Interview Candidate in Holtsville, NY
    Application Details

    I applied online. The process took 4 weeksinterviewed at IRS.

    Interview Details

    Applied online, 2 weeks later went in for pre-employment meeting with about 30 others. Piles of paperwork. Then set up another appointment for a telephone assessment and quick interview.

    Interview Questions
    • During the phone assessment they purposefully try to mess you up. A little pressure, but totally doable.   Answer Question
    Negotiation Details
    None, set times and salaries.
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied through other source. The process took 6+ weeksinterviewed at IRS in September 2012.

    Interview Details

    applied online in august, received email a couple weeks later prompting me to undergo an online simulation that would be graded. received followup a couple weeks later inviting me for interview.

    Interview Questions
    • Because it is the IRS, part of the interview is an extensive background checl   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8.  

    Contact Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 3+ monthsinterviewed at IRS in September 2012.

    Interview Details

    Applied in June and heard back from them in September to take an online assessment test. Passed that then couple of days later was asked to come in for a telephone assessment test and an interview with about 6 questions afterwards. Was told the only Tour of Duty left was 3-11:30 shift. Waiting to hear something back this week.

    Interview Questions
    • Interview questions were general and nothing unexpected for a position of such.   Answer Question
    Negotiation Details
    Not negotiable
    Accepted Offer
    Positive Experience
    Average Interview
  9. 3 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate in Andover, MA
    Anonymous Interview Candidate in Andover, MA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at IRS in October 2011.

    Interview Details

    Applied online, heard back about 2 weeks later of my "rating". Because of rating, link was sent to take an online skills assessment. Basic test. About 2 weeks after that received a phone call to schedule a telephone assessment, that was no big deal, you are given all materials you need to take assessment - sort of a role play on the telephone. About 3 weeks later I received an initial offer of employment over the phone, pending background check, tax compliance check, reference check and fingerprinting session. One week after fingerprint I got my start date for training.

    Interview Questions
    • Can you give me an example of a time you were asked by a manager to do something outside of your job description, and how did you handle it?   View Answer
    • Can you give me an example of a time you had to deal with an upset customer and how you worked with them?   View Answer
    Negotiation Details
    No negotiation. Government GS position.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Contact Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at IRS in September 2012.

    Interview Details

    The interviewers only asked six (6) questions. They were basic questions. I recall that one question was to give an example of your written and verbal skills.

    Reasons for Declining

    I am waiting for an offer from Dallas, TX.

    Declined Offer
    Easy Interview

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