IRS Customer Service Representative Interview Questions

7 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Interview Difficulty

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Fresno, CA
Anonymous Interview Candidate in Fresno, CA
Application Details

I applied online. The process took 5 days - interviewed at IRS in July 2013.

Interview Details

Easy Process online skills test

Interview Questions
Negotiation Details
Accepted original offer
Accepted Offer
Easy Interview

Other Interview Reviews for IRS

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Ogden, UT
    Anonymous Interview Candidate in Ogden, UT
    Application Details

    I applied online - interviewed at IRS in October 2010.

    Interview Details

    Went very well . HR staff was very polite and worked fast to get it all done

    Interview Questions
    Negotiation Details
    we were not given a chance to negotiate. we accepted the pay as outlined
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 2 months - interviewed at IRS.

    Interview Details

    Easy interview, need to fulfill minimum requirements then take an online test to see how well you read and comprehend material, background checks and if bilingual need to pass a language proficiency test.

    Interview Questions
    • How would you deal with screaming customers or stressful environments?   View Answers (2)
    Negotiation Details
    No negotiation, this is government, take it or leave it.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 2 months - interviewed at IRS.

    Interview Details

    Long from the time of applying an getting a email response but they are reviewing shortening the process.

    Interview Questions
    • No real intense questions asked you just have to remember its the government an anything negative in your background can possible cause for the interview process to be stalled or stopped.   Answer Question
    Negotiation Details
    No real negotiation your shift is already decided upon & skills test an resume pretty much determines your grade (pay). Clean background no felonys, no previous tax issue, & no previous employer disciplinary issues on file.
    Accepted Offer
    Neutral Experience
    Difficult Interview
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    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Memphis, TN
    Anonymous Interview Candidate in Memphis, TN
    Application Details

    I applied online. The process took 2+ months - interviewed at IRS in January 2010.

    Interview Details

    It was short and simple.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 4 months - interviewed at IRS in November 2010.

    Interview Details

    The hiring process took such a long time (4-6 months). To my surprise, there was no formal interview with a recruiter or manager probably due to the fact that they were hiring 200 people. Most communications were by email: invite to take customer service test, background check, etc.

    Negotiation Details
    There was no room for negotiations regarding the pay.
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Andover, MA
    Anonymous Interview Candidate in Andover, MA
    Application Details

    I applied online. The process took 5 weeks - interviewed at IRS in September 2010.

    Interview Details

    First there is an online test taken over the internet. If you score high enough on the test you will receive a call a couple weeks later. Then you come into the service center for a TAPS test. You will be given a packet with 4 possible people who might call you. Then you get one practice phone call followed by the real graded phone call. You need to use the information in front of you to answer the 3-4 questions that you will be asked. Everyone is given the same scenario for fairness in grading but they won't tell you that until after all interviewees are finished.

    Interview Questions
    • Questions range from: When will I get my refund? When will I have to make payments? What penalties might I face?   View Answer
    Negotiation Details
    none
    Accepted Offer
    Positive Experience
    Easy Interview

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