IRS Customer Service Representative Interview Questions & Reviews
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Updated May 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Easy” Interview
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Interview Experience [?] Based on 3 ratings
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| 1–3 of 3 IRS Interviews | Sort by |
Customer Service Representative at IRS
Posted May 10, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Memphis, TN (took 2+ months)
It was short and simple.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at IRS
Posted Nov 18, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Atlanta, GA (took 4 months)
The hiring process took such a long time (4-6 months). To my surprise, there was no formal interview with a recruiter or manager probably due to the fact that they were hiring 200 people. Most communications were by email: invite to take customer service test, background check, etc.
Negotiation Details
There was no room for negotiations regarding the pay.
Other Details
I Applied Online and the interview consisted of a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at IRS
Posted Nov 7, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Andover, MA (took 5 weeks)
First there is an online test taken over the internet. If you score high enough on the test you will receive a call a couple weeks later. Then you come into the service center for a TAPS test. You will be given a packet with 4 possible people who might call you. Then you get one practice phone call followed by the real graded phone call. You need to use the information in front of you to answer the 3-4 questions that you will be asked. Everyone is given the same scenario for fairness in grading but they won't tell you that until after all interviewees are finished.
Interview Questions
Negotiation Details
none
Other Details
I Applied Online and the interview consisted of a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
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