IRS Interview Questions

Updated Apr 22, 2015
107 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1. Helpful (3)  

    Contact Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 6+ monthsinterviewed at IRS (Saint Louis, MO).

    Interview

    It was very lengthy( about a 6 month process). There was a phone test, finger printing, and an interview. During the process you will be brought in with other candidates to go over your application. You must include every job within the given range and be totally honest because they will dig deep within your background. You could be fired a year after working there for not being completely honest on the application. I saw it happen to a co-worker. The interview was very laid back. The questions were mostly to determine if you could handle difficult customers and not be afraid to follow the policies and procedures.

    Interview Questions

    • Not very difficult. They will ask you to describe you experience and your plans for the future.   1 Answer

    Negotiation

    No negotiation. The pay is straightforward and predetermined based on your grade level.

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at IRS (Jacksonville, FL).

    Interview

    Easy interview, need to fulfill minimum requirements then take an online test to see how well you read and comprehend material, background checks and if bilingual need to pass a language proficiency test.

    Interview Questions

    • How would you deal with screaming customers or stressful environments?   2 Answers

    Negotiation

    No negotiation, this is government, take it or leave it.

  3. Helpful (1)  

    Revenue Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Average Interview
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 6+ monthsinterviewed at IRS.

    Interview

    You apply on usajobs. When you fill out the grade questionnaire the answers are important. Then you are invited to take a test online. The results of the test and qualifications are scored giving you a ranking. They interview the highest ranking individuals. It took about 6 months to get a job offer.

    Interview Questions

    • How would you handle working with an individual who owes more than she can afford to pay?   1 Answer
    • You have a voicemail, email, and a case you are supposed to be working on, what do you do?   1 Answer

    Negotiation

    There isn't much room for negotiating. If you make more currently you should try to bring it up. Most people start with what they are offered. Grade is very important. The grade you start at cannot be changed once you start working.

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  5. Helpful (1)  

    Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Interview

    They post the job, you apply, a couple months later you get an email (check your spam!) telling you to take an online assessment. If you pass, they contact you to come to the federal building for fingerprints, paperwork, and interview. While there they have you sit in one of the cubicles and take a call from someone (another manager maybe???) in a sort of role playing thing.

    Interview Questions

    • Before you took the evaluation calls, you were given a number in order to log in to the phone. What was that number called?   Answer Question

    Negotiation

    No negotiation.

  6.  

    Computer Audit Specialist Interview

    Anonymous Interview Candidate in Plantation, FL
    Accepted Offer
    Negative Experience
    Easy Interview
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 8 weeksinterviewed at IRS (Plantation, FL).

    Interview

    knowledge of Audit process, tax law and computers

    Interview Questions

    Negotiation

    none

  7.  

    Revenue Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Difficult Interview
    Accepted Offer
    Difficult Interview

    Application

    I applied through college or university. The process took 4 weeksinterviewed at IRS.

    Interview

    Interview process was by a panel and they asked several "what would you do" type scenario questions

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fresno, CA
    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at IRS (Fresno, CA) in July 2013.

    Interview

    Easy Process online skills test

    Interview Questions

    Negotiation

    Accepted original offer

  9.  

    Revenue Officer Interview

    Anonymous Interview Candidate in Tampa, FL
    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 9+ monthsinterviewed at IRS (Tampa, FL).

    Interview

    After many months, I received a phone call for a panel interview. The interviewers where professional and friendly. The questions were mostly regarding basic accounting principles with an ethical and personal question.

    Interview Questions

    • Ethical Question: How would you handle a sititation where you had overheard only part of a conversation but what you heard sounded like a bribe. A.) Talk to the employee B) Talk to management C) Turn them into the inspector general.   1 Answer

    Negotiation

    No negotiation.

  10. Helpful (4)  

    Contact Representative Interview

    Anonymous Interview Candidate in Cleveland, OH
    Accepted Offer
    Positive Experience
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 6+ monthsinterviewed at IRS (Cleveland, OH).

    Interview

    Completed the online application two days before announcement expired, received a call to complete fingerprinting two months later, received a call to complete computer/practice call assessment a month afterwards and received an offer for employment about three months after the assessment.

    Interview Questions

    • There was NO interview back in 2006 for contact reps. You have to complete an assessment on a computer taking phone calls from a recruiter that you cannot see. They did not want to see if you would have the right answers necessarily...but rather, if HOW you answered them and followed directions. TIP: They are always monitoring your professionalism. Most of the escorts are actually MANAGERS so behave professionally, dress well and act as if someone is watching you at all times (because they are). 4 years later, I became a Lead / Manager and know first hand. Best wishes   Answer Question

    Negotiation

    There was NO negotiation at the time. Now, they base it on your education/experience level and you WILL be measured up to your abilities later on.

  11.  

    Tax Examiner Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Accepted Offer
    Neutral Experience

    Application

    I applied online – interviewed at IRS.

    Interview

    Initial hiring is based on an online application, screening, and scoring system. Itf referred for consideration, it is more of a process for lower level than an interview. Application should NOT be a one or two page resume. Make it relevant, but be sure to be as detailed as possible.

    Negotiation

    Not applicable.

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