Interview Question

Interview Macon, GA

If a customer becomes angry, what would you do?

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Interview Answer

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1. Listen. 2. Ask sympathetic questions. 3. Listen 4. Try to come up with a viable offer/alternative which either removes any concern or at-least show that we care. 5. Listen 6. Discuss options 7. Listen, assertively. 8. Regardless of the outcome thank customer for being our customer in a way that it distances him/her from the current situation and bring the fundamental relationship in the picture. 9. Listen. 10. Recap the action items/next steps.

Iam on May 31, 2009

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