View All num of num Add Photos Murphy Oil www.murphyoilcorp.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 85 Reviews 87 Salaries 29 Interviews Follow Add Interview Follow Add Interview Interview Question Cashier Interview Macon, GA Murphy Oil If a customer becomes angry, what would you do? Tags: customer, behavioral, customer service See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 1 ▼ 1. Listen.2. Ask sympathetic questions.3. Listen4. Try to come up with a viable offer/alternative which either removes any concern or at-least show that we care.5. Listen6. Discuss options7. Listen, assertively.8. Regardless of the outcome thank customer for being our customer in a way that it distances him/her from the current situation and bring the fundamental relationship in the picture.9. Listen.10. Recap the action items/next steps. Iam on May 31, 2009 Interviews > Cashier > Murphy Oil Add Answers or Comments To comment on this, Sign In or Sign Up.