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Home Depot Customer Service Representative Interview Question

I interviewed in Rancho Cucamonga, CA and was asked:
"If a customer becomes irate and abusive, how would you handle yourself and the situation?"
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Part of a Customer Service Representative Interview Review - one of 1,204 Home Depot Interview Reviews

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I would allow the customer to finish speaking and vent their frustrations. Meanwhile, I would listen and figure out exactly what the heart of the matter is. Once the customer if finished, I would offer to resolve their issue to the best of my ability, without making any unrealistic promises. If need be, I would enlist the assistance of a supervisor.
- Interview Candidate on Mar 15, 2012 Flag Response

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