View All num of num See all Photos The Home Depot www.homedepot.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 7.2k Reviews 7.7k Salaries 2.0k Interviews 1.8k Jobs Follow Add Interview Follow Add Interview Interview Question Customer Service Representative Interview Rancho Cucamonga, CA The Home Depot If a customer becomes irate and abusive, how would you handle yourself and the situation? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 4 ▼ I would allow the customer to finish speaking and vent their frustrations. Meanwhile, I would listen and figure out exactly what the heart of the matter is. Once the customer if finished, I would offer to resolve their issue to the best of my ability, without making any unrealistic promises. If need be, I would enlist the assistance of a supervisor. Interview Candidate on Mar 15, 2012 Interviews > Customer Service Representative > The Home Depot Add Answers or Comments To comment on this, Sign In or Sign Up.