Bright House Networks
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www.brighthouse.com East Syracuse, 061 50 to 149 Employees

Bright House Networks Customer Service Representative Interview Question

I interviewed in Auburndale, FL and was asked:
"If a customer called in to cancel their service, and switch to a competitor, what would you say to that customer to keep their business?"
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Part of a Customer Service Representative Interview Review - one of 30 Bright House Networks Interview Reviews

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just gave answers that I thought would be good response, (i.e. more packages to choose from, better customer service, better internet connections) and I was a current customer of the other provider and express my dislike for that company as it was the only company available for my area (monopolized)
- Interview Candidate on Oct 21, 2009 Flag Response

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