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Shutterfly Call Center Representative Interview Question

I interviewed in Tempe, AZ and was asked:
"If a customer called up and was irate and screaming at you over the phone, how would you handle it?"
Tags: analytical, detailed, troubleshoot, patience, helpful
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Part of a Call Center Representative Interview Review - one of 66 Shutterfly Interview Reviews

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First, I would let the client vent, and then I would begin to question the client and get all of the facts concerning the issue.
- Interview Candidate on Mar 1, 2012 Flag Response

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