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Noodles & Company Guest Service Team Member Interview Question

I interviewed in Encinitas, CA and was asked:
"If a customer comes up to you angry with how their food turned out and how they wanted you to fix it, the manager tells you to do something, and a team member yells at you to do something else all at the same time, in what order would you accomplish everything and why?"
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Part of a Guest Service Team Member Interview Review - one of 52 Noodles & Company Interview Reviews

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CUSTOMERS ALWAYS COME FIRST. First, handle the customer. Follow the acronym L.A.S.T. (Listen, apologize, solve, thank.) Second, either the general manager or in order of importance and or time sensitivity.) Third, whichever of the two was least important.

- Interview Candidate on Jul 1, 2012

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