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ABN AMRO Customer Service Officer Interview Question

I interviewed in Dubai (United Arab Emirates) and was asked:
"If a customer is irrate, how would you calm him/'her down?"
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Part of a Customer Service Officer Interview Review - one of 34 ABN AMRO Interview Reviews

Answers & Comments

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First hear out the customer and listen to his problem carefully. Always be courteous when answering.
- Interview Candidate on Jul 11, 2012

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