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Apple At Home Advisor Interview Question

I interviewed in Denver, CO and was asked:
"If someone called in and stated that their computer would not connect to the internet what troubleshooting steps would you go through. This isn't a difficult question but it is the most difficult they asked."
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-turn the wifi off wait 10 seconds then turn it back on
-reset modem
-power down modem wait 10 seconds the power it back on and check connection
-also try powering down the actual computer
- Anonymous on Dec 11, 2013 Flag Response

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